# Refund & Cancellation Policy – Mera Bharat Mera Ration
*Effective Date:* 26/09/2025
Refund Policy
1.. Refund Eligibility
You may be eligible for a refund only in the following cases:
* *Duplicate Payment*: If your account was charged more than once for the same service due to a technical error.
* *Service Not Delivered*: If you paid for a service but it was never initiated or provided from our side.
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## 3. Non-Refundable Situations
Refunds will *not* be provided in the following cases:
* Once a service (such as ration application submission or documentation processing) has been initiated.
* If the government authority *rejects, delays, or modifies* your ration application (we only facilitate, final approval is beyond our control).
* If you change your mind after making the payment.
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## 4. Cancellation Policy
* You cannot cancel a service request once it has been initiated.
* If you wish to stop using the app altogether, you may uninstall it at any time.
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## 5. Refund Process
* If eligible, refunds will be processed within *7–10 working days* to the original mode of payment.
* To request a refund, contact our support team with your *transaction details and service request ID* at:
Email: mbmr860gmail.com
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## 6. Limitation of Liability
* We act only as a *facilitator* between users and government systems.
* We are not responsible for *decisions, delays, or errors* made by government authorities.
* Our liability is strictly limited to the amount paid by you for a service (subject to refund eligibility).
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## 7. Contact Us
For any refund or payment-related queries, please contact:
Email: mbmr860gmail.com
Phone: 8601411321
Address: House No. 151 Ambedkar Bhawan,
Vill- Asagawan,
Tahsil -Bhiti,
Goshaigunj Bhiti Road Ambedkar Nagar U.P 224141